1. Introduction

At votbtm, we are committed to ensuring satisfaction for all our customers. This Refund Policy outlines the circumstances under which we will offer refunds and the processes involved.

2. Returns and Exchanges

  • Items must be returned within 30 days from the date of purchase.
  • To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging.
  • Some goods are exempt from being returned, such as perishable goods, gift cards, and personalized items.

3. Refund Eligibility

  • Items that are damaged, defective, or not as described on our website are eligible for a full refund.
  • Sale items can only be refunded at the sale price at which they were purchased.

4. Process to Initiate a Refund

  • To begin the refund process, contact our customer service team at information@votbtm.com with the order number and the reason for the refund request.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

5. Shipping for Returns

  • You will be responsible for paying the shipping costs for returning your item unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

6. Non-refundable Situations

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any return request initiated beyond 30 days after purchase.

7. Late or Missing Refunds

  • If you haven’t received a refund after a certain period, first check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at information@votbtm.com

8. Exchange

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item, send us an email at information@votbtm.com and follow the instructions provided.

9. Changes to the Refund Policy

votbtm reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page.

10. Contact Us

For any queries related to this Refund Policy or any other customer service-related topic, please reach out to us at information@votbtm.com